Privacy Policy

1. Introduction

Moot Tech ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request our services
• Contact us for support
• Subscribe to our newsletter
• Fill out a contact form
• Create an account

This information may include:

• Name and contact information (email, phone number, address)
• Company name and business information
• Payment and billing information
• Service preferences and requirements

2.2 Technical Information

When we provide IT support services, we may collect:

• Computer system information (OS version, hardware specifications)
• Network configuration data
• Software installation details
• System logs and error reports
• IP addresses and device identifiers

2.3 Website Usage Data

We automatically collect certain information when you visit our website:

• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• IP address

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our IT support services
• Communication: To respond to your inquiries and provide customer support
• Billing: To process payments and send invoices
• Technical Support: To diagnose and resolve technical issues
• Marketing: To send you promotional materials (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights
• Analytics: To understand how our services are used and improve user experience

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Information

We do not sell, trade, or rent your personal information to third parties.

4.2 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Email delivery
• Website hosting
• Analytics services

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on data protection
• Secure backup systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

• Active Clients: Data retained for duration of service relationship
• Former Clients: Data retained for 7 years for accounting and legal purposes
• Marketing Data: Retained until you unsubscribe or request deletion

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to processing of your information for certain purposes
• Portability: Request transfer of your information to another service provider
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: info@moottech.co.za
• Phone: 083 454 9070
• Contact Form: Visit our Contact Page