Terms & Conditions

1. Agreement to Terms

By accessing or using Moot Tech's services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services.

2. Services

2.1 Service Description

Moot Tech provides IT support services including but not limited to:

• Computer repairs and maintenance
• Network setup and configuration
• Server management and setup
• Remote desktop support
• On-site technical support
• Business IT consulting
• Managed IT services

2.2 Service Availability

While we strive to provide continuous service, we do not guarantee uninterrupted access to our services. Scheduled maintenance will be communicated in advance where possible.

2.3 Remote Access

By requesting remote support services, you grant Moot Tech permission to access your computer systems remotely. You are responsible for backing up your data before any remote session.

3. Pricing & Payment

3.1 Service Rates

Current service rates are as follows:

• Remote Desktop Support: R 450 per hour
• Computer Format & Setup: R 650 once-off
• Call Out / On-site Support: R 550 per hour plus travel costs
• Recurring support packages as advertised on our website

3.2 Payment Terms

Payment is due upon completion of services unless otherwise agreed in writing. We accept bank transfers, card payments, and cash for on-site services.

3.3 Late Payment

Late payments may incur interest charges of 2% per month on outstanding balances.

3.4 Quotes

All quotes are valid for 30 days unless otherwise stated. Prices may be adjusted for work exceeding the original scope.

4. Warranties and Guarantees

4.1 Service Warranty

We guarantee our workmanship for 30 days from the date of service completion. If the same issue recurs within this period, we will address it at no additional charge.

4.2 Parts Warranty

Hardware parts installed by Moot Tech carry the manufacturer's warranty. We will facilitate warranty claims on your behalf.

4.3 Disclaimer

Services are provided "as is" without warranty of any kind. We do not guarantee that our services will meet all your requirements or that they will be error-free.

5. Limitation of Liability

5.1 Data Loss

While we take every precaution to protect your data, Moot Tech is not liable for any data loss that may occur during service provision. Clients are responsible for maintaining their own backups.

5.2 Maximum Liability

Our total liability for any claim arising from our services shall not exceed the amount paid for the specific service in question.

5.3 Third-Party Services

We are not responsible for any third-party services, software, or hardware recommended or installed during service provision.

6. Data & Privacy

6.1 Confidentiality

We maintain strict confidentiality regarding all client data and information accessed during service provision.

6.2 Data Protection

We comply with applicable data protection laws. For more information, please see our Privacy Policy.

7. Cancellation Policy

7.1 Client Cancellation

Clients may cancel scheduled appointments with at least 24 hours notice without penalty. Cancellations within 24 hours may incur a 50% service fee.

7.2 Recurring Packages

Recurring support packages may be cancelled with 30 days written notice. No refunds will be provided for unused portions of the current billing period.

7.3 Moot Tech Cancellation

We reserve the right to refuse or cancel service at our discretion, with full refund of any prepaid amounts.

8. Intellectual Property

All content on the Moot Tech website, including text, graphics, logos, and software, is the property of Moot Tech and protected by copyright laws.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of modified terms.

10. Contact Information

For questions about these Terms and Conditions, please contact us:

• Email: info@moottech.co.za
• Phone: 083 454 9070
• Visit our Contact Page